I have kept an eye on my emails, including junk and spam folder. I sold something on shpock to a buywr and the payment is on hold. Quote Like Permalink mutley1. My phone was affected and I had to delete it. So here I am with over £60 loss and the item already in the buyer's possession. Reading their FAQs, I cant seem to find anything on buyers not paying after the item has been sold. Shpocks reply was 'use the Shpock app'. Funds are pending . Shpock has sent a message to buyer to tell her to confirm she has my Fitbit . My watch sold on Shpock and now the buyer is not responding to my messages for meeting up and exchanging goods for money. This has been going on for a week now . Here is how it works: Whenever a Secure Delivery deal is made, the payment from the buyer will go into the Shpock Wallet. Still no email from Shpock. Hi all. I post item to The buyer and she didn't pay me. I have just found I have been unable to reply to my buyers. That said, we've had people coming from 50/60 miles to collect stuff as well. It ensures that payments made via Shpock are safe and secure for both buyers and sellers. Is there a standard procedure in order to follow this up? There has been no way to make contact with anyone to get any help with this issue. Read Justyna's experience of Shpock, and other reviews on A Spokesman Said. The Shpock Wallet is the secure payment area for sellers. The only thing I found was the fact that selllers are legally bound once theyve sold. A Shpock sale is binding if both parties agree to the deal, so if an offer is accepted and confirmed other party to this. We have both been happy to post items on the proviso postage is paid for and buyer uses PayPal gift. I can't find anything on Shpock about what the next steps are for a buyer not responding. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Just be cautious of scammers who seem to have full reign on the app. But I have proof of signed for delivery . Contacted shpock 5 times now . By browsing this website, you consent to the use of cookies. A couple of buyers haven’t confirmed the delivery before (even tho it’s signed for) and then take ages to confirm the item is okay, but every time I contacted shpock for help - the issue was resolved within a couple of days. The buyer is not replying to my messages anymore either. Not public Q&A. Who does not find an offer suitable, may make a counter offer, which must accept as a result of the buyer to make the purchase contract. My only shpock complaint really is it's not a huge platform yet so sales can be slow. i provided them with the tracking code and they said they will input the detauls. No money and funds are still on hold . Read Cheryl's experience of Shpock, and other reviews on A Spokesman Said. You have to relist if the buyer no-shows. It goes to private messaging after you both confirm. But she hasn’t done it . Buyer has not confirmed delivery for my Fitbit . Shpock sent an email to the buyer (most probably for clarification of the issue) and also said they will email me too. Now I can't contact even customer service because I can't find anywhere information how to do that . This was not very helpful and I am now considering deleting my account. Shpock are forcing people to download their app. I keep getting offers on my item however when I sign in I only have permissions of a buyer so I am unable to answer the offer. I originally had the Shpock app on my phone. The payment is shown as pending in the Wallet while the deal is not completed. Overall a pretty positive experience. Im not sure if youre familiar with Scpock, but basically its like ebay but local. Shpock need to sort this out. Do that are necessary to make contact with anyone to get shpock buyer not confirming help this. 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